Storm work
Roof Insurance Claims
Documentation, adjuster meetings and scope conversations, handled alongside you.
What roof insurance claims involves
Documentation, adjuster meetings and scope conversations, handled alongside you. The part homeowners rarely see is everything underneath: the decking, the underlayment, the flashing at every wall and penetration. That is where a roof either lasts or starts leaking in three years.
Jonathan walks the roof before quoting anything, photographs what he finds, and shows you the pictures. You get told what it needs and what it does not, in plain language, and the number you get is the number you pay.
Read that back and it sounds like the bare minimum. It is. It is also the thing most people say they did not get from the last contractor they hired, which is why we keep saying it out loud.
How the job actually goes
You call, we look
Jonathan answers the phone. He comes out, gets on the roof, and photographs what is going on up there.
You get a real number
A written price with the scope spelled out. Nothing appears on the invoice later that was not on the quote.
We schedule around the weather
Mid-South weather moves. If it moves us, you hear about it from us before you wonder.
The work gets done right
Materials the manufacturer actually specifies, installed the way the warranty requires.
We clean up and walk it with you
Magnet over the yard, debris in the trailer, and a walkthrough so you can see what you paid for.
What actually goes wrong
These are the failures we actually find on roof insurance claims jobs around the metro, in the order they turn up.
Hail damage does not look like damage
Hail bruises the mat under the granule surface. From the ground, and often from the roof, it looks like an ordinary roof. What it has actually done is shorten the shingle's remaining life and open a path for water. Soft metals tell the truth: check vents, gutters and flashing for dents before you decide the roof is fine.
Wind creases shingles without removing them
A shingle that lifted and slapped back down is creased along the fold, and that crease is a failure line. Nothing blew into the yard, nothing looks wrong, and the roof has lost integrity across a whole slope. This is why a roof can be badly damaged and perfectly presentable.
The clock on a claim is real
Most policies require damage to be reported within a defined window after the event. Waiting to see if it leaks first is how valid claims get denied. Getting it documented does not commit you to filing, it just preserves the option.
Ask to see photographs of your own roof. Anybody who quotes a roof they did not walk is guessing, and you are the one who pays for the guess.
Ask what happens if they open the roof and find bad decking. The honest answer is a per-sheet price agreed in advance. The answer to worry about is a shrug.
Ask who is actually going to be on the roof. If the person selling you the job cannot tell you, they are selling your job to somebody else.
None of this needs to be decided on the phone. The useful next step is having somebody get on the roof, photograph what is actually there, and put the findings in writing so you can think about it.
If you have had a quote already and something about it did not sit right, a second look is worth the time. Comparing two written assessments with photographs attached usually makes the answer obvious.
The assessment is free and it carries no obligation. Plenty of the roofs we look at turn out to need nothing yet, and being told that is a perfectly good outcome.
Ask for photographs of your own roof from anyone who quotes this work, including us. It is the difference between a factual conversation and a sales pitch.
Other storm work we do
Hail, wind and storm damage, plus the insurance paperwork that comes with it.
What customers say
Great job. Exceptional customer experience and job well done! Will pass alone company info to family and friends.
Great job. Exceptional customer experience and job well done! Will pass alone company info to family and friends.
I had the pleasure of using Johnathon and his team for a roofing project in midtown. Everything went perfectly as described, on-time and at a very reasonable cost. I highly recommend this team and will be using them for…
Questions we get asked
How fast can you get out to look at it?
Usually within a day or two, and sooner when water is actively coming in. Jonathan does the look himself, so you are not waiting on a salesman to pass a message along to a crew.
Do you handle roof insurance claims on commercial buildings too?
Yes, on small commercial. Churches, restaurants, warehouses, duplexes and small apartment buildings are regular work for us. We schedule around your hours so the business keeps running.
Will you tell me if I do not actually need this?
Yes, and we do it often. Several of our best reviews came from telling somebody their roof had years left. If a repair is the honest answer instead of a replacement, that is what Jonathan will tell you.
Are you licensed and insured?
Licensed, bonded and insured, with an A+ rating from the BBB. We can send proof before we start, and you should ask that of anybody who climbs on your roof.
What does cleanup look like when you are finished?
We pick up after ourselves. Debris goes in the trailer, the yard gets run with a magnet for nails, and the landscaping gets protected while we work.
Do you offer financing?
We do, for roofing and exterior projects. It is worth asking about if the timing of the work and the timing of the money do not quite line up.
While we are out there
Most properties need more than one thing handled, and it is cheaper to do it in one trip than three.
Get roof insurance claims handled
Tell Jonathan what the roof is doing and he will tell you what it needs.
Jonathan answers the phone himself. If he is on a roof when you call, he calls back the same day.